FAQ

I just placed an order, when will it ship?

Please allow 72 hours production time for your order to ship out. You should receive your order 7-10 business days from date of purchase (excluding holidays).

How will I know my order is on the way?

A tracking number will be provided to you on the day your order ships. If you don't receive a tracking number within 5 business days of purchasing, please email us at sewalchemy@gmail.com. 

I am not in love with my order, can it be returned? 

Sure! We want you to be happy with your items. If for any reason, you're not do not hesitate to return the item for a full refund within 14 days of receipt. Please Include your full name, address, and the order number on the return package. You will be refunded when the item arrives in our studio. 

Can I cancel my order?

Yes. Feel free to cancel your order at any time before it ships. 

Any other questions?

Send an email to us at sewalchemy@gmail.com - and we will be happy to assist you in any way we can.